The first robot concierge in the hospitality industry is to be trailed by Hilton Worldwide and IBM.
‘Connie’ draws on domain knowledge from IBM’s cognitive technology platform, Watson, to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.
Named after Hilton's founder Conrad Hilton, Connie will work side-by-side with the hotel chain’s staff to assist with visitor requests, personalise the guest experience and empower travellers with more information to help them plan their trips.
Currently stationed near reception at the Hilton McLean in Virginia in the US, Connie will greet guests on arrival, answer questions about hotel amenities and services and suggest local attractions.
The hotel will also have access to a log of the questions asked, and Connie's answers, which can enable improvements to guests' experiences before, during and after their stays with personalised and relevant insights, according to Hilton.
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