Travel firms hit by severe flooding

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Travel firms hit by severe flooding

A number of travel firms have been affected by the severe flooding which has swept across the country.

Parts of Cumbria, Lancashire, Yorkshire and Greater Manchester have been hit by rising water levels, with more flood warnings in place this week.

SuperBreak opened its emergency call centre because its offices in York were left without power.

Jane Atkins, sales and product director at SuperBreak, posted a message on Facebook community Travel Gossip to advise the trade.

On Monday, she said: “Our web systems fully operational this morning but we are having to open our emergency call centre as we have no power in York.

“Please use our web system wherever possible as the phones may be busy with flood enquiries. Thanks in advance for your patience and support.”

In a further update today (Wednesday, December 30) Atkins said: "On Monday we knew we would have to plan to open our emergency contact centre in Wakefield for Tuesday trading, due to a loss of power into our head office in York, as a result of the flooding.

"The Emergency Contact Centre was up and running by 10.00 (Tues) and we managed to run the contact centre pretty much as usual, with parallel functions supported via York.

"We were able to use all our communication channels, including social media, to keep agents up to date, advising them to use the web to book where possible. They were incredibly supportive, with many good luck messages for the teams in York.”

Great Rail Journeys also offered advice on its agent Facebook page and said that with no internet and phone lines, calls were being diverted to company mobiles.

They warned that it may take longer than usual to help agents but said availability and pricing was online.

Amigo Travel has been forced to close after staff “tried hard to operate during the devastating flood in York”. Writing on Travel Gossip Paul Smith said the shop would close for the next few days. He added: “Unfortunately on this occasion mother nature won”. 

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