Wanted: A couple want to escape to Saint Lucia for seven to 10 nights in March. They would like a luxury all-inclusive hotel, with spa treatments available.
The Co-operative PTA
The agent was friendly, showed an interest in my enquiry and offered to call a number of suppliers to compare prices. I was given three 10-night recommendations: Sandals Regency La Toc Golf Resort & Spa for £5,940, Sandals Halcyon Beach for £5,200 and St James’s Club Morgan Bay for £4,341.
All holidays included flights with British Airways. I thought the recommendations fully met my needs and the agent added to the service by talking about her personal experiences of the destination. I would have liked her to have asked a few more questions about my special interests. The agent did not attempt to close the sale, but did send three emails.
The website was very colourful and the phone number easy to see. The agent was enthusiastic and offered to source options before calling me back within an hour. I was given three options: Sandals Regency La Toc Golf Resort & Spa for £8,020, St James’s Club Morgan Bay for £6,128-£6,798 and Windjammer Landing for £7,280. I was quoted 14 days rather than 10, so they were overbudget. I was not emailed photographs and no attempt was made to close the sale.
Independent Travel Experts
The website looked professional but I could not find information about my preferred holiday, and the phone number wasn’t clear. The agent had a jovial manner. I was recommended a £4,500 10-night trip with Hayes & Jarvis, staying at St James’s Club Morgan Bay. I felt the agent could have asked more questions, including my budget, and given a recommendation over the phone. Instead, I was told they would follow up by email.
Fiona Brown, Homeworker
I have been in travel since I was 16 and with Co-op Travel for around 15 years. I’ve always been a personal travel advisor, I just love my job – I like being able to work from home and travel is my passion.
This week’s agents were enthusiastic but all could have asked more questions to gain a better understanding of Mystery Shopper’s needs.
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