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Safety and security will be high on the agenda of business travellers in 2016, a study by Carlson Wagonlit Travel reveals.
The poll of more than 1,000 travel managers from 515 organisations worldwide found that 80% expect security issues to have a high or very high impact on their travel arrangements.
More than half (63%) expect mobile and wearable technology to have a big impact next year.
Meanwhile, 58% expect having more data to consolidate will impact corporate travel programmes.
Other trends identified as key to the business travel experience include the sharing economy, virtual payment and big data, according to the research.
CWT executive vice president, David Moran, said: “Travel managers have told us loud and clear that the traveller experience will play a major role in the 2016 travel programme.
“Whether it’s proactive destination information, help in an emergency, multi-channel access or personalised services – everything is designed to provide travellers with a seamless experience at every stage of a trip.”
He added: “As companies look at how to make travellers’ lives easier, the role of the travel management company is evolving – from travel bookers to trusted advisors who provide real insights.
“While new technology will play a part, the human touch is important too, as travel consultants suggest proactive solutions and advice on a host of topics. CWT is in the ideal position to provide the best of both.”
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