Southend airport tops Which? poll for third year running

Southend airport tops Which? poll for third year running

London Southend airport has been named the best in Britain by a Which? Passenger survey.

The airport topped the poll for the third year running with a customer score of 86%, a 1% increase on the score it achieved last year.

The airport also achieved five-star ratings in four of the seven categories assessed – queues at bag drop, queues at security, passport control and baggage reclaim.

Stansted and Luton tied at the bottom of the list with a 40% customer score.

The results were compiled following a survey completed by 11,226 Which? members this summer. Those polled were asked about their experiences of flying from a UK airport in the past year and were quizzed on queues at check-in, bag drop and airport security; baggage reclaim; seating; food outlets and passport control.

Glyn Jones, chief executive of Stobart Aviation who owns London Southend, said “To be named ‘Best Airport in Britain’ for the third year running is wonderful news and once again testament to all the hard work that the team here at London Southend has put in.”


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