Cruise passenger removed after cabin complaint

Cruise passenger removed after cabin complaint

A cruise ship passenger who threatened to 'jump ship' at the next port after complaining about his cabin was reportedly removed for being a security risk.

Jack Moran, 85, from Crosby told the BBC he believes a misunderstanding led to his eviction from the Royal Caribbean International ship and is demanding an apology.

He was celebrating his diamond wedding with his wife Anne and family in May last year when their cruise was cut short.

Royal Caribbean said its first priority is "the best interests of guests."

The couple, their daughter, son-in-law and his mother, left the ship at Zeebrugge in Belgium and made their way home to Merseyside after just 23-and-a-half hours into the cruise.

The group has been refunded the cost of the four-day holiday and the return trip home. They are hoping to receive an apology soon.

Moran said he got wet paint on his hand and trousers after arriving in the cabin, as the balcony had been recently painted.

After making several complaints, he told a member of the restaurant staff he wanted to "jump ship" at the next stop.

When he returned, security staff and the second captain told the family the company's head office wanted him taken off as he was a "security risk."

A security guard was stationed outside his cabin all night and regularly checked on him.

Moran said he believes his comments were misunderstood and the cruise company overreacted.

"Cruises are a great holiday, it's just unfortunate that staff that were dealing with me misunderstood everything. It could have been so simple, everything could have been sorted out," he said.

A Royal Caribbean spokeswoman said: "Our first priority is always to look after the best interests of our guests and crew. We acknowledge Mr Moran's ongoing concerns and have contacted him to discuss these in more detail."


This is a community-moderated forum.
All post are the individual views of the respective commenter and are not the expressed views of Travel Weekly.
By posting your comments you agree to accept our Terms & Conditions.

More in News