Complaints over cost of switching Tunisia holidays

Complaints over cost of switching Tunisia holidays

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The Facebook pages of both Thomson and Thomas Cook are reported to have been ‘inundated’ with consumer complaints over the cost of switching holidays way from Tunisia following the beachfront terrorist attack.

Operators have been laying on additional flights and holidays to destinations such as the Balearics, Bulgaria and Cyprus, but this is not enough to match demand, the Daily Mail reported.

It claimed that anyone booked for Tunisia after July 9 with Thomson, and July 12 with Thomas Cook, is being denied a refund.

More than a million people are attempting to organise replacement trips but only low standard or costly accommodation remained available and online prices are rising by the minute before selling out.

The newspaper quoted Abigail Griffin from Somerset as having to pay an extra £382 with Thomson after switching from Tunisia to Greece.

Thomson said it was doing all it could to help families who need to change their holidays.

It said: “We will continue to do our best to offer suitable alternatives as close as possible to the value-for-money option that holidays to Tunisia typically represent, but appreciate our customers’ understanding that a number of other popular holiday destinations are more expensive”’

It said that it was allowing families to transfer bookings to this winter or next summer.

Thomas Cook said: “We are helping customers to rebook their holidays by offering extra capacity and adding more flights to a selection of popular holiday destinations.

“We have not increased our prices, however prices do differ according to different destinations.”


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