Jet2 adopts ‘zero tolerance’ stance after passenger causes diversion

Jet2 adopts ‘zero tolerance’ stance after passenger causes diversion has pledged to take action to curb disruptive and inappropriate behaviour onboard its flights following a rise in the number of such incidents of late.

Action will be taken for unacceptable behaviour onboard including racist behavior, threatening conduct towards passengers and staff and excessive alcohol consumption.

Measures taken to combat such behaviour will include police prosecution, refusal to board, flight diversion and flight ban for life.

Phil Ward, managing director of said:  “ is a holiday airline.  We will not allow our customers’ holidays to be upset by an individuals’ obnoxious behaviour.

Passenger welfare is and always will be our number one priority which is why we have brought in these measures to take action against anyone who causes offence and disruption to our passengers and crew.

We will not hesitate to prosecute individuals where necessary.”

The airline said it had today, May 29, given a lifetime ban to a male on a flight to Alicante from Leeds Bradford Airport who it said was ‘consuming illicit alcohol, using intimidating language and threatening behaviour.’

“Due to his unacceptable behaviour onboard, the pilot diverted the flight to Toulouse where the disruptive passenger was handed over to the police authorities and the remaining travelers continued onto Alicante”, said Ward who added that the passenger may now face prosecution.


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