Germanwings sets up Family Assistance Centre in Marseille

Germanwings sets up Family Assistance Centre in Marseille

A family assistance centre is being set up to support relatives and friends of the victims of the Germanwings crash.

Staffing of the site in Marseille has begun and family briefings will start tomorrow (Saturday).

The aircraft was carrying 144 passengers, including three Britons, on a flight from Barcelona to Dusseldorf when it came down in the French Alps.

Thomas Winkelmann, spokesman for the Germanwings executive board, said: “Our focus in these darkest hours is to provide psychological assistance to the families and friends of the victims of flight 4U9525.

“The suffering and pain this catastrophe has caused is immeasurable. No words can express it and no amount of consolation is sufficient but we want to be there for visiting family members and friends if our support is desired.”

Germanwings and Lufthansa brought families and friends of the victims to Marseille with three special flights from Düsseldorf and Barcelona yesterday.

They were then brought to Seyne-les-Alpes, near the crash site where they attended a memorial service.

An additional flight from Barcelona is scheduled for today.

Germanwings has set up worldwide 24-hours telephone hotlines. Passengers’ relatives can call following numbers: 00800 11 33 55 77 (from Germany, Switzerland, Austria and Luxemburg), 900 838 450 (from Spain), 0800 014 8904 (from UK), 0 800 909 095 (from France) or +1 407 362 0632 (international, toll).


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