Middle-aged couple mistakenly booked into Zante clubbing hotel

Middle-aged couple mistakenly booked into Zante clubbing hotel

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A 56-year-old and his wife were mistakenly booked into a hotel for young clubbers in Zante.

John Moore and his wife Angela flew to the Greek island with Thomas Cook but found themselves on a break with youth brand Escapades.

The couple, from Herne in Kent, were forced to switch hotels twice. They have now accepted compensation and an apology from Thomas Cook.

Moore told Kent Online: “The apartment block was full of youngsters for an 18 to 30 holiday.

“It was booked with Thomas Cook, with their coaches, reps, everything, but it turned out it to be with a subdivision called Escapades.

“When we got there I asked the rep if he really thought I would book an 18-30 holiday.

“I complained to the owner of the apartments because the rooms were in a state. Young people might not complain about it, but for us it wasn’t acceptable.

“The rep from Escapades moved us to a new hotel, which was even worse as it was an official Club 18-30 resort.

“It was packed with youngsters banging on the walls and screaming and shouting. The following morning we got up and decided to find somewhere else more to our liking.”

The couple stayed at a new hotel for the rest of the holiday, but lodged a complaint against Thomas Cook on their return, threatening county court action to get their money back.

Moore initially turned downa £200 offer from the company, but then accepted £400.

A Thomas Cook spokesman said: “We would like to apologise to Mr Moore for any inconvenience he may have experienced while staying at the Christina Studios in Zante with our Escapades brand in September 2014.

“It is never our intention to disappoint our customers and we are happy to say this matter has now been resolved to his satisfaction.”


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