CAA starts year-long study into assistance for disabled flyers

CAA starts year-long study into assistance for disabled flyers

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A survey designed to help improve the level of special assistance disabled passengers receive when flying from UK airports has been instigated by the Civil Aviation Authority.

The online poll will run for a year with the results due to be published early in 2016.

More than two million passenger journeys are taken a year in the UK by people with a disability or reduced mobility.

The people with reduced mobility satisfaction study asks travellers to grade a range of airport services from ‘good’ to ‘ extremely poor’.

The 17 questions include the courtesy and helpfulness of airport staff.

The CAA’s director of regulatory police Iain Osborne said: “Air passengers with a disability or reduced mobility should feel confident about travelling by plane and have a good experience when they fly.

“This survey will support better regulations by identifying poor service and sharing best practices across the industry.

“By helping aviation learn from its passengers, it should enable more people with reduced mobility to have an enhanced experience when travelling through the UK’s airports.”

Passengers with a disability or reduced mobility are legally entitled to special assistance when travelling by air under EU regulations, including help when arriving and moving through an airport.

You can complete the survey here:


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