With regard to your front page story last week ‘Big Brother employed to spy on Thomas Cook staff’ (Travel Weekly July 12). Who on earth does Thomas Cook that think it is?
Mystery shopper is one thing but filming staff via a camera that has been fixed into a belt is quite another.
Trust forms a large part of any relationship between an employer and a member of staff but this form of spying abuses that trust to an unacceptable degree.
It obviously means Thomas Cook do not trust staff. As a result consultants will now no longer trust their bosses.
You therefore have the beginning of the end of what was a successful working relationship.
They say that it is not designed to single out individuals but what else can it be doing?
The video will be taken back to Thomas Cook headquarters and no doubt be pored over by senior managers. If that is not singling people out I don’t know what is. They are taking us for fools to think we would believe the “it’s all about training” line.
Thomas Cook should stop this practice now. Whatever the company say in its defence it is a Big Brother approach and one that has left staff aggrieved.
I would like to put my name to this letter but, like in 1984, I don’t know who is watching me and I don’t fancy being left on the industry scrap heap!
A disgruntled Thomas Cook employee
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