Thomson has had its fair share of stick over the past couple of years - being accused of everything from snubbing agents to lacking innovation.
But credit where it's due - its new product initiatives for 2000 seem like a refreshing change from the usual dollop of brochure launches served up at this time of year. Particularly appealing is the new approach to repping and excursions. Every year I go on package holidays to track what our great industry leaders are up to and often I find the welcome speeches so tedious and the excursions so unadventurous that I avoid them like the plague.
But doing something like participating in a play or an hilarious wedding scene over dinner is more like it. I'm quite outgoing, but I think that most tourists are prepared to let their hair down and join in the fun overseas.After all, that's what a holiday is about.
Allowing people to customise trips with add-ons is also a good idea and it's fair enough to charge extra for additional services as long as the basic price includes the basic package. As I've said before, it's a step backwards to, for example, charge extra for a flight transfer on a late deal.
So some exciting stuff for next year. Meanwhile, Thomson and its rivals must concentrate on shifting holidays for this summer, which is in danger of going pear-shaped for operators.
Jeremy Skidmore - editor
This is a community-moderated forum.
All post are the individual views of the respective commenter and are not the expressed views of Travel Weekly.
By posting your comments you agree to accept our Terms & Conditions.