Customer scores up due to Dreamliner, says Thomson Airways

Customer scores up due to Dreamliner, says Thomson Airways

Thomson Airways’ customer satisfaction scores have increased significantly since the Dreamliner joined its fleet in June, according to the company.

As the airline prepares to welcome its 250,000th customer on the 787 Dreamliner, it revealed 99% of respondents to its customer satisfaction questionnaires would recommend the airline after travelling on it.

In total, 97% of those who completed the survey rated their experience on board as excellent or good.

The questionnaires are collected on the return leg of the flight and cover crew helpfulness and friendliness, seat comfort, inflight meals, entertainment, guest recommendation and flight overall.

Satisfaction scores for the inflight film, TV and music systems have risen by almost 20% following the introduction of the new on-demand systems offering a range of films, TV shows and music.

The airline’s winter programme kicks off on November 1 and includes inaugural flights to Jamaica, the Maldives, Thailand, Barbados, Kenya, Cuba, Goa and the Dominican Republic.

Flights started on June 21 this year to short and long-haul destinations, including Cancun, Mexico and Sanford, Florida.

Carl Gissing, director of customer service for Thomson Airways, said: “As a business we’ve worked really hard to modernise our holidays and the 787 has been a key part of that.

“There is no better achievement than knowing almost every passenger on the Dreamliner would recommend the airline to their family and friends.”


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