Ryanair cuts fees and brings in 'grace period' on bookings

Ryanair cuts fees and brings in 'grace period' on bookings

Ryanair is cutting various fees and will allow passengers to carry on a second small bag on flights.

The changes are part of a range of customer service improvements planned by the budget carrier.

The standard airport bag fees will be halved from £60 to £30 at the bag drop desk, and from £60 to £50 at the boarding gate from January 5.

This brings the rates into line with competitor airline standard airport bag fees, the carrier claims.

Ryanair’s boarding card reissue fee will be cut from £70 to £15 for customers who have already checked in online from December 1. Passengers who fail to check-in online will continue to pay a €70 airport check-in fee.

People who book on the Ryanair.com website will be given a 24-hour grace period from the time of their original booking to correct any minor errors made in their original booking from November 1.

The airline will allow a second small carry-on bag no larger than 35 x 20 x 20 cms to be carried on flights from December 1.

Ryanair will operate “quiet flights” before 8am and after 9pm when no public address announcements will be made on board other than required safety information. Lights will be dimmed to allow passengers to sleep.

Customer service director Caroline Green said: “These are the first in a series of customer service improvements which Ryanair is actively working on to make our low-fare services easier to access and even more enjoyable for our millions of customers.

“As some of these policy changes will require website changes and handling staff retraining, we will be rolling them out over the next few months as we strive to further improve Europe’s number one customer service airline.”

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