I write with regard to the letter from a disgruntled Thomas Cook employee (Travel Weekly July 19).
There is quite a simple solution – walk out of Thomas Cook, and find yourself a good independent where your experience, skills and ability will be highly appreciated.
This is the action I took, after 20 years at Thomas Cook, when I was also constantly mystery shopped, including being taped.
As the letter writer says, trust and confidence in your own ability rapidly deteriorates. The result is that your customer-service skills suffer – the very opposite of what Thomas Cook is supposed to achieve with this programme.
The employee was, of course, always the very last to see or hear any report. The letter writer may be surprised just how many good independents there are out there who don’t employ such demotivating practices in the name of training. I should know – getting out and joining one is the best career move I ever made.
Worldhoppers (Clubs Abroad)
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