moves call centre from South Africa to Leeds moves call centre from South Africa to Leeds

A £9 million purpose-built training academy for and a move of call centre operations to Leeds will create 80 new jobs.

The budget carrier is relocating its call centre from South Africa to new 71,000 sq ft headquarters in the Yorkshire city on October 20.

Together with existing call centre staff, a total of 200 people will support to both and Jet2holidays customers.

The company has created 525 new roles in Yorkshire this year, making it one of the region’s major employers.  More than 1,500 staff are based in the Leeds area, with 3,000 employees in the north of England overall.

The training academy will be established in Bradford housing three flight simulators and a cabin crew training unit for both new recruits and existing pilots and crew across its eight UK bases.

Building work will start over the next couple of months with the aim to have the academy ready for spring 2014.

Chairman Philip Meeson said:  “The heart of our business very much remains in Yorkshire so it’s fantastic to be able to announce further expansion in the region, providing even more jobs for this talented local workforce.

“Centralising our call centres in the city and developing our own purpose built training academy for our pilots and cabin crew is an investment in the future of our business, as we continue to grow.

“This year is set to be another successful year for us. Across our eight UK bases we are expecting to fly 5.5 million passengers to and from 61 destinations.

“These further developments clearly demonstrate our commitment to giving people the best possible service and great value flights and holidays to the Mediterranean, Canaries and top European cities.”


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