Southend Airport has been named Britain’s best airport in a Which? survey.
The Essex airport achieved a customer score of 84% and a five-star rating in five of the ten categories assessed.
These included the speed of check-in, airport security, passport control, information and navigation, airport design. Other categories were airport environment, food outlets, shops, toilets, and facilities.
Humberside, Robin Hood – Doncaster Sheffield, London City, Southampton and Blackpool airports also scored highly.
Luton Airport achieved the lowest customer score of 43%.
“Our research shows a jumbo jet-sized gap in the performance of UK airports, with smaller terminals generally performing better,” said Richard Lloyd, executive director of Which?.
“It is clear some of our major airports have some work to do if they are to keep more of their passengers satisfied.”
A Luton Airport spokesman told the BBC: “We have taken a number of steps to improve the customer service at London Luton Airport over the past year, which would not be reflected in the research.”
The survey of more than 11,000 consumers also found that online check-in was failing to combat long airport queues as people to wait to drop off their bags.
Stansted was found to have the longest waits for check-in and back drop.
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