Ryanair apologises for not refunding fare of dead passenger

Ryanair apologises for not refunding fare of dead passenger

Ryanair has been forced to apologise after failing to refund the family of a dead passenger.

The family of Beryl Parsons were told they could not get their money back because she had passed away more than 28 days before her flight, it has been reported.

They had written to Ryanair for a refund of her £230 share of the £1,074 airfares, including a copy of her death certificate with the request.

The airline's terms and conditions state that a refund will only be given if the bereavement occurs in the 28 days before travel.

Ryanair has since apologised and issued a full refund.

Parsons' son Doug had wanted one last holiday with his mother and family after she was diagnosed with cancer. They were forced to cancel a previous Christmas break due to her health but when her condition improved they booked flights with Ryanair to the Canary Islands.

However, the 78-year-old was then informed that she had weeks to live and died a short while later.

Mr Parsons received a later saying that they could not give him a refund because of their terms and conditions.

Robin Kiely of Ryanair said: "Ryanair has already written to Mr Parsons, apologising for the incorrect reply he received on August 6 from our Customer Service Department.

"He was entitled to a full refund, and this has now been sent to him, with our sincere apologises for the incorrect letter and inconvenience caused to him and his family."

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