ABTA is giving agents the chance to vent their feelings on aviation issues this month.
The move is part of ABTA’s new Aviation Committee chairman Sandy MacPherson’s plans to get closer to ABTAmembers.
He is sending out questionnaires to key agents in ABTA’s 11 regions as well as members of the Travel Agents’ Council and Tour Operators’ Council.
The paper will invite comments on a range of issues including commission cuts, Passenger Service Charge, Air Passenger Duty and ticketingproblems.
MacPherson said any topic could be raised and he urged agents to complete the form as it was simple and quick to fill in. Comments should be sent back to Newman Street by the end of August.
MacPherson said: “There is a danger in any body that we are not at the sharp end. We want agents to tell us of their expectations.”
He said he expected commission to be one of agents’ top concerns, but added: “There are many other issues which we could look at.”
MacPherson said another issue that often arose was that airlines are inconsistent when dealing with passengers’ complaints over ticket conditions.
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