Thomson Airways has teamed up with Starbucks to offer passengers new drink and snack options while travelling on long haul flights.
Carl Gissing, Thomson Airways’ director for customer experience, said the union was brought about following feedback from customers and would show the company’s commitment to customer satisfaction.
He said the launch of the new options alongside the introduction of the 787 Dreamliner showed Thomson wants customers to be “satsified on every level”.
The Starbucks Via ® Colombia coffee range will be available on board alongside a new selection of snacks.
Meanwhile, the airline has also joined forces with home and body cosmetic company Rituals to provide a pamper packs for Premium Club passengers. The pack includes socks, a sleep mask, tooth brush, toothpaste and a moisturiser and lip balm.
Gissing said: “We understand how tiring long haul flights can be for many of our customers, and are always looking at ways to enhance the service we provide to ensure passengers get to and from their destination as comfortably and refreshed as possible.
“The UK is a nation of coffee lovers and therefore we have teamed up with Starbucks, the experts in coffee brewing, to provide customers with the perfect mid-flight pick me up.”
He said it was an “exciting time”, with redesigned menus also on offer this summer.
“We also hope customers will enjoy indulging themselves on our redesigned menus this summer,” he said. “It offers a selection of hot food and treats to feast upon and help pass the hours.”
Ian Cranna, vice president of marketing and category for Starbucks UK, said: “Were always looking for ways to serve out customers in new places, and now we’re proud to extend our parternships with Thomson Airways.”
This is a community-moderated forum.
All post are the individual views of the respective commenter and are not the expressed views of Travel Weekly.
By posting your comments you agree to accept our Terms & Conditions.