Does Thomson know how us agents work?

Does Thomson know how us agents work?

Is it any wonder that the City and many other people are not supporting Thomson?

We recently had clients whose hotel was overbooked and were, quite rightly, offered compensation of £100 per person. All this two days prior to travel. Compensation duly arrived via TAB minus commission and VAT.

When we queried this with customer services they told us to take it up with TAB who in turn told us to take it up with customer services (the usual Thomson drill). By this time steam was coming from my ears but finally we got it agreed that the deduction should not have been made.

Why the hell Thomson could not send a cheque made out to the client to save all the unnecessary book entries is beyond me.

We are forever having to deal with these faceless people who seem to know not to know or care how much trouble such minor problems create. It’s no wonder that what little hair I have is white!

Bob Smitherman

Telstar Travel




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