Egencia opens 'landmark' customer service centre

Egencia opens 'landmark' customer service centre

Expedia’s business travel arm Egencia is to open new city centre offices in Manchester today (Wednesday).

Investment in the customer service centre at Piccadilly Place is the result of consistent annual business growth for the company which marked its tenth anniversary last year.

The base in Manchester has grown exponentially over the last five years and now employs more than 130 staff across sales, account management, customer services, training and finance divisions.

Director and general manager Andrew Clarke, who has overseen the relocation, said: “I was set the challenge of creating a best-in-class operation in Manchester five years ago, and since then we have bucked the ongoing economic downturn to achieve outstanding results. Now we have a workplace to pave the way for even greater results in the future.”

“Using state-of-the-art technology and bringing divisions together in a dynamic and modern environment will help us to pursue our plans to work more effectively and efficiently, both in the UK and across our European network.”

Egencia UK managing director Graham Kingsmill described the move as “a landmark event”.

He said: “The new facility is specifically designed to provide an inspiring and stimulating environment for all of our customer service staff. Happy and engaged employees create happy and loyal clients driving a competitive advantage in a crowded market.”

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