Carnival offers additional compensation to Triumph guests

Carnival offers additional compensation to Triumph guests

Passengers on board stricken ship Carnival Triumph – said to be enduring ‘disgusting’ conditions – are to receive extra compensation.

Carnival Cruise Lines is offering $500 per person to the 3,143 passengers on board the ship which was left powerless in the Gulf of Mexico on Sunday after an engine room fire.

The cash offer is in addition to a full refund of the cruise along with transportation expenses and reimbursement of all shipboard purchases.

Passengers on the stranded vessel, which is being towed to Mobile in Alabama today, will also receive a future cruise credit equal to the amount they paid for the cruise.

Chief executive and president Gerry Cahill conceded that conditions on board the ship had been “very challenging” following the loss of power.

He added: “We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances.

“We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation.

“I look forward to welcoming everyone to Mobile tomorrow and have mobilised our full resources to assist and support them as they travel home.”

The company is laying on transfer flights, coaches and 1,500 hotel rooms for passengers when the ship docks.


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