Royal Caribbean wins call centre award

Royal Caribbean wins call centre award

Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises have won the ‘Team of the Year’ award in the 2012 Call Centre Management Association Awards.

It recognises the excellence and first class performance of the guest and trade services call centre team of the collective cruise line business, RCL Cruises Ltd.

The company beat off competition from brands such as Aviva, Barclaycard, DHL, Asda and Virgin.

The guest and trade services teams handle bookings and customer service enquiries from the travel industry and consumers.

Head of guest and trade services Michelle Johnson said: “This is the second year Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises have entered the Call Centre Management Association Awards and the second year that we’ve walked away with one of the night’s top awards.

“It’s a great reflection of the hard work carried out by the whole team and a true recognition of our dedication and commitment to ensuring our guests are number one in everything we do.

“This award firmly places our business as one of the leading customer service organisations out there and I couldn’t be prouder of the team.”

The 17th annual awards took place at The Palace Hotel in Manchester to reward best practice, innovation and excellence within the contact and call centre industry.

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