SeaFrance refund service set up

SeaFrance refund service set up

An automatic refund process has been set up after the formal liquidation of cross-Channel ferry firm SeaFrance.

People holding bookings on the Dover-Calais service, which was suspended in November, will be contacted by email within 24 hours.

Customers’ bank accounts will be credited with a full refund as soon as possible, the company said.

“SeaFrance has always respected its obligations to its customers and regrets not being able to fulfil any outstanding customer bookings,” a statement said. “The company has set up an automatic refund process for all current bookings.

“The staff of SeaFrance are grateful to all their customers for the loyalty and confidence they have shown and hope that they will be able to make alternative travel arrangements.”

The commercial court in Paris ordered the full liquidation of SeaFrance last week. A phone number has been issued for travellers who can contact SeaFrance on 0845 458 0666.


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