Explore will not follow rivals on surcharging

Explore will not follow rivals on surcharging

Adventure operator Explore has reiterated its price guarantee message, following reports that Tui-owned rivals were set to impose surcharges.

A report in The Independent said that Tui-owned Exodus and SkiBound would be introducing the surcharges due to increasing fuel costs and foreign exchange.

But Explore said it would not be following suit, and guaranteed that no surcharges will be passed on to customers “whatever the circumstances”.

Managing director Ashley Toft said: “Last year, we changed our policy on surcharges in an effort to be fairer to our customers.

“Airlines do not confirm their route schedules and prices until 11 months before departure, leaving trips sold before this time open to amendment. We have thus taken a decision to minimise the number of holidays sold prior to this cut-off point, with over 95% of tours on sale departing within ten and a half months.

“This allows us to offer itineraries and flights that we are confident won’t change and, if there is a price increase, we have vowed to absorb it. At this time of economic instability, this approach provides our customers with greater peace of mind."

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