Which? names Thomas Cook worst short-haul airline

Which? names Thomas Cook worst short-haul airline

Thomas Cook Airlines has been rated as the worst short-haul airline in research conducted by consumer body Which?.

Ryanair came in second bottom in the rankings released today which sees Swiss International Airlines take top slot.

Swiss is rated significantly higher than all the other short-haul airlines with a customer score of 76% followed by Aer Lingus with 67%.

At the bottom of the league are Thomas Cook Airlines (37%) and Ryanair (38%), with both airlines scoring only two stars for value for money. Thomas Cook Airlines scores one star for cabin environment, Ryanair one star for boarding.

The ratings from one to five stars are given for check-in, boarding, cabin baggage allowance, cabin environment, cabin staff, cost and value for money.

Singapore Airlines is ranked as the top long-haul carrier followed by Air New Zealand with scores of 89% and 88% respectively. Emirates is in third place with 80%.

The results were complied from an online Which? Connect panel with 8,227 members who were asked about their most recent homeward-bound flight taken in the past 12 months. 2,179 members had travelled long-haul and 6,048 short-haul.

Which Travel? head of research Rochelle Turner said: “The airline you choose can have a big impact on your trip, making the difference between arriving feeling tired or refreshed.

“The top-rated airlines all score highly for both the cost and value for money of the flight and most still include free hold luggage, plus onboard drinks and snacks in the ticket price – something clearly prized by travellers.”

The short-haul airline satisfaction article appears in January’s Which? magazine with the long-haul report in next month’s Which? Travel.

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