Norwegian Cruise Line Holdings chief executive Frank del Rio reported “strong demand for future cruises” as the company recorded a half-year loss of $2.65 billion this week.

Del Rio dismissed a suggestion the Covid crisis could put many cruise-focused travel agencies out of business, but he described the Covid infection of passengers and crew on Hurtigruten’s MS Roald Amundsen as “disappointing”.

He suggested Norwegian Cruise Line Holdings could see a “limited” return of sailing in November and December.


Webcast: Frank Del Rio [May 20]


The company’s sailings are currently suspended through to the end of October.

Del Rio insisted: “There continues to be strong demand for future cruises despite our reduced marketing. Consumer demand is evident across markets.”

He forecast: “The last two months of 2020 could see a return of sailing with limited capacity.  We’ve taken important initial steps.

“We’re developing safe protocols with the formation of the Heathy Sail Panel which demonstrates our commitment to combating the spread of Covid and bringing back cruising sooner rather than later.”

The Healthy Sail Panel of experts, set up in collaboration with Royal Caribbean International in July, is working to develop recommendations for a safe resumption of cruising.

Del Rio said: “The panel will submit its initial recommendations to the [US] government and Centers for Disease Control (CDC) for evaluation.”

He acknowledged: “Things will be different, of course. We’ll be mindful of how measures impact on the cruise experience.”

NCL Holdings chief financial officer Mark Kempa said: “We expect to launch with a handful of ships at first with low occupancy.

“Our break even [on operating ships] is at around 40% of normal revenue. Layer on corporate overheads and it would require 60% of normal revenue.”

Asked whether the crisis could transform cruise distribution, which remains overwhelmingly through travel agencies, del Rio said: “We have seen smaller travel agencies folding and larger ones furloughing employees. We’ve seen an uptick in direct business.”

But he argued: “It might be exaggerated because of the partial closures of agencies. We think travel agencies will survive. Travel agencies have shown their resilience over the long term.

“Not too long ago people were predicting the demise of travel agencies, but they came back stronger. Long term you won’t see much change.”

Del Rio insisted: “We enjoy a very loyal customer base in the cruise industry. Between 15 million and 20 million people have not been allowed to cruise this year – there will be a lot of pent-up demand.

“People are booking. We’ve not seen any major shifts in consumer behaviour. We’ve not changed our itineraries. If people favour cruising closer to home or not going to Asia, we’re not seeing it.

“My instinct is we will be [operating] somewhere in the range of 75% of capacity for full year 2021. It might start at 50%-60%, with the limitation being concern about the spread of Covid more than about consumer demand.

“So long as we can ascertain cruising is safe we’ll have customers coming back in droves.”

Del Rio added: “We’re hopeful we’ll be able to put together a comprehensive set of health and safety protocols that get us back quickly.”

Asked about the Covid outbreak on the Hurtigruten ship which infected more than 50 passengers and crew, Del Rio said: “It’s disappointing – the re-emergence of Covid aboard vessels.

“But it’s an opportunity to learn something. The cruise companies and ports which suffered these setbacks have handled it well. We’ve not had a repeat of what happened at the start of the crisis.”

Kempa reported the group paid out $725 million in cash refunds to customers in the three months to June, more than the company’s cash burn of $575 million during the quarter.

He said future cruise credits make up 30% of advance bookings and monthly cash burn had fallen to about $160 million.

The company ended June with $2.26 billion in liquidity after raising $2.3 billion during the second quarter.

Norwegian Cruise Line Holdings operates 28 ships as Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.