The Right to Refund campaign has written to the Department for Transport to repeats calls for it to confirm there will be no changes to the Package Travel Regulations.
The letter has been sent after what the group called “another extraordinary week on Planet Covid-19”.
The group made its call following a week when the Department for Business and the Chartered Trading Standards Institute issued guidance for travel companies to say Refund Credit Notes “will be financially protected”, but subsequently amended the advice to say the notes “may be financially protected”.
Kane Pirie, managing director of Right to Refund, said: “This has been another extraordinary week on Planet Covid-19 with the government reassuring consumers that Credit Refund Notes “may be” Atol protected. And this is not good enough. Either Abta and their members need to stop issuing these financial instruments or the CAA need to confirm they are Atol protected.
“Package organisers will stumble in big numbers against the fence of September Atol renewals and this question cannot wait unanswered until then.”
He added: “Right To Refund continues to advocate the law is respected, albeit with a short grace period, which is in the best interests of both customers and travel companies.”
Right to Refund has called on the CAA to clarify whether RCNs are Atol protected, and on the DfT to confirm that the law on PTRs will not change.
The group has also written to Tui with 21 days’ notice to refund a customer it is campaigning for, after which time it could present a winding-up petition.
It said: “Why delay paying Right To Refund and other parties their due refund when you have the money and know you will have to pay out in the end anyway?”
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