Tui has apologised to hundreds of customers who were forced to sleep in an emergency shelter at the weekend.
The travel giant cancelled up to 10 flights from Chambery airport on Saturday due to adverse weather, leaving passengers stranded in the French ski resort.
As the airport became overcrowded, passengers were reportedly told to wait outside in the freezing cold before being moved to a makeshift shelter set-up by the Red Cross. Others took refuge in a local theatre.
@BBCRadioManc @BBCNews still stuck in Chambery with #TUI and #crystalski already spent 24 hrs with them now with no indication how we are getting home. Being looked after by the Red Cross. pic.twitter.com/QUbsSrn42a
— Andre Clarke (@anclslim45) January 5, 2020
Did crystal /TUI break French law… 600 passengers put on bus to Red Cross emergency accommodation in airport buses with luggage, circa 7k from airport on main roads. Passengers standing, no seatbelts, luggage stacked up @crystalski #frenchlaw #Chambery #Tui
— jules M (@julesM52252510) January 5, 2020
Meanwhile at Manchester, passengers reported being held for hours on board aircraft while waiting for the weather in France to improve.
Tui reportedly claimed no accommodation was available.
A Tui spokesperson said: “We can confirm that a number of customers have been impacted following adverse and changeable weather conditions in Chambery on Saturday 4 January.
“The safety of our customers and crew is always our highest priority and we are doing all we can to get everyone to their destination as quickly as possible today.
“Customers are being provided with food and drinks and are being supported by our Crystal ski reps. We are very sorry for the inconvenience this is causing and would like to thank our customers for their co-operation and patience.”
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