The Travel Network Group is to launch new initiatives for members to help with recruitment and training in 2019.
The consortium’s Recruitment Service will help its affiliated agencies save time in the recruitment process by sifting through CVs, vetting applicants, auditing roles, attracting the right candidates, conducting interviews, writing job descriptions and undertaking salary surveys.
There will be a dedicated phone line for members to call for support, and newly-appointed chief operating officer Lisa Henning said it will save TTNG members 25% on the typical industry rate of recruitment.
Henning, whose promotion from group membership services director was revealed at TTNG’s Beyond the Expected conference in Budapest, Hungary, also announced new Training Services Academy.
The academy will be members train staff, new and old, on specific products and systems as well as customer service and marketing – and TTNG’s supplier business partners will be involved in some training. The first training academy will be on June 3.
Part of the training assistance will be a special programme for those moving into senior management roles, which will help them learn about subjects such as human resources, cash flow, future investment and legal governance. It begins on May 8.
The Travel Network Group will also be holding open days for members at its Woking HQ, giving them time with their membership services managers and discussing topical industry trends and a ‘focus of the month’. The first will take place on May 9.
Henning said all the new programmes were designed to save members time so they can focus on the primary goal of selling holidays – and were not replacing existing TTNG products.
She said: “Each and every one has been done with because many of you [TTNG members] have told me about not having enough time.
“What I wanted to do was to give you the support to get some of that precious time back.”