The Co-operative Travel is urging its customers to lobby for better standards at UK airports.
The company is calling for the customers to take action before the end of the Department for Transport’s public consultation on June 1.
According to research of 1,713 customers, 65% are dissatisfied with airport baggage reclaim systems, 60% are unhappy with the choice and quality of catering, and 58% are dissatisfied with airport parking facilities.
Respondents were also asked which of the facilities at some of the world’s leading airports they would like to see in the UK. The most popular answer was the introduction of 24-hour access to all facilities such as restaurants and shops (29%), followed by more comfortable seating and rest areas (21%) and better food outlets with healthier and more affordable choices (14%).
The Co-operative Travel director of retail distribution Trevor Davis, said: “UK airports are failing to reach world-class standards for customer service.
“The current government consultation is an opportunity for UK air passengers to make their opinions known and influence areas for future investment. We’ll be encouraging all our customers to make their views heard and lobby for better standards.”
Top 10 most-desired improvements to airport facilities:
- 24-hour access to all facilities such as restaurants and shops – 29%
- More comfortable seating and rest areas – 21%
- Better food outlets with more healthy and affordable choices – 14%
- More outdoor space for fresh air – 12%
- Passenger lounges offering internet access, children’s play areas and free snacks – 10%
- Free internet access – 0 4%
- More on-site entertainment such as video games, free movies, live bands and music lounges – 3%
- Beauty salons offering manicures, hair cuts and other treatments – 2%
- Pay-per-use health clubs – 1%
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