Gatwick has opened one of the biggest special assistance areas of any European airport to coincide with the summer peak travel perilod.
The £2 million new airline lounge-style area in the North Terminal has capacity to seat up to 90 people – more than double the existing area size.
Situated next to the North Terminal’s departure lounge, the new area is easy to access, once passengers have passed through special assistance security lanes.
The 56 square metre site also has a dedicated reception area with hearing induction loops, water fountain and toilets, as well as a number of charging points for passenger transport vehicles and personal electronic devices.
LED energy efficient lighting can be remotely controlled to operate at different levels of brightness across the area, dependent on the preference or needs of the passengers.
Gatwick is talking to a range of disability groups to help ensure that the airport makes its services accessible for everyone.
Head of terminal operations, Andy Pule, said: “We are delighted to open this new area for passengers who require special assistance and have taken great care to ensure the facility offers a premium style feel while also meeting the needs of our passengers.
“Gatwick is committed to providing passengers who have a disability or reduced mobility of any kind with the support and services required to ensure their time at the airport is as comfortable as possible and this remains a key area of focus for the airport.”
Mark Hicks, airport operations director for Wilson James Ltd, Gatwick’s passenger services provider, added: “The new special assistance area in the North Terminal is a demonstration of the commitment across the Gatwick community to providing a positive service experience for passengers requiring assistance while travelling.
“The newly opened space will provide passengers with a calmer, comfortable seating environment whilst in our care during their journey through Gatwick.”