Newcastle airport unveils scheme for passengers with hidden disabilities

Newcastle airport unveils scheme for passengers with hidden disabilities

A hidden disabilities lanyard is be made available at Newcastle airport to wear by passengers who many need more time or assistance to travel through the terminal.

The lanyard is designed to discretely raise awareness among airport staff of people who need extra assistance.

This allows staff to respond accordingly, whether this is at check-in, at security, in the departure lounge or at the gate.

Hidden disabilities are physical, mental or neurological conditions that can limit a person’s movement, senses or daily activities and are invisible to an onlooker.

Around 11% of the UK population have hidden disabilities.

The hidden disabilities lanyard, developed by Gatwick airport, is also being introduced at other UK airports.

Newcastle airport ambassador supervisor, Tara Hurst, said: “According to Civil Aviation Authority research, 7% of all British people are potentially avoiding air travel because of a hidden disability, which is very concerning for us.

“We recognise the importance holidays, travelling to visit family and friends, and travelling for business can have on wellbeing and so we hope that the introduction of the hidden disabilities lanyard will encourage more people to fly in the future.

“The hidden disabilities lanyard will ensure our staff are able to offer help and assistance to all those that need it, reassuring passengers and creating a positive experience that we hope will encourage return customers.”

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