Thomas Cook to drop 59 temporary jobs at Falkirk call centre

Thomas Cook to drop 59 temporary jobs at Falkirk call centre

Thomas Cook is to drop 59 temporary jobs at its call centre near Falkirk.

A 90-day consultation with the staff is currently underway.

The news comes after the company revealed it will not renew 25 temporary contracts at its Peterborough call centre. The contracts are not being renewed following the introduction of a new telephone system which reroutes calls to retail shops.

A Thomas Cook spokesperson said: “Thomas Cook can confirm that it has proposed that, as a result of a new telephony system being rolled out from April 2009, it would begin rerouting calls to its Thomas Cook Direct, Thomas Cook TV and Flights Direct Sales Centre numbers to a network of 135 of its retail stores.

“Our primary objective has been to make recommendations that would impact least on our people. The proposals are subject to 90 days consultation, but should they go ahead, we do not expect to lose any permanent sales centre employees from the company.

“A number of temporary contracts will naturally come to the end over the next few weeks and these will not be renewed, as is normal with this type of contract that helps us maintain a flexible approach to staffing levels in the sales centre at certain times of the year.”


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