Government financial protection website receives mixed response

Government financial protection website receives mixed response

A new government online campaign aiming to teach holidaymakers about financial protection has recieved mixed support.

The information, which can be found by visiting, is designed to explain to Brits the different levels of financial protection they can expect to receive in event of a travel company failure.

It also contains advice as to how to get home following a failure as well as how to claim a refund.

Transport minister Jim Fitzpatrick said: “The levels of protection for various types of holidays can be confusing, so the launch of our advice aims to give people the facts and help them make informed decisions according to their travel plans.”

However, ABTA head of communications Casia Zajac said the website reiterates how confusing financial protection has become for consumers and again urged the government to widen financial protection.

She added: “The site is long overdue but I don’t think it is enough. What the site has done is to highlight how complicated the issue is for people to understand.”

However, Association of Independent Tour Operators Derek Moore welcomed the site, adding: “Given the intricacies facing consumers who want to make sure their holidays are protected, this can only be a good move.”


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