Thomas Cook is to move its Flight Savers operation from the Peterborough call centre to the Gold Medal headquarters in Preston.
However, the operator insists the move will be optional for staff who work on the brand, which provides scheduled flights to the Thomas Cook sales distribution network in the UK and Ireland. The travel giant bought a majority stake in Gold Medal in December.
A spokesman said: “This is about redeployment, not redundancies. Staff are multi- skilled to they can be moved to other areas.”
Meanwhile, the operator will not renew 25 temporary contracts at Peterborough following the introduction of a new telephone system which reroutes calls to retail shops.
Elsewhere, outsourced call centre provider Sitel, which took over Thomas Cook’s call centre in Accrington, is seeking 50 new recruits to work on Expedia.
Sitel managing director for UK Marianne Fitzjohn said: “We know there is uncertainty within other travel reservation centres in the area and () believe this will help us fill the remaining vacancies.”
The news follows Thomas Cook’s meeting with travel trade union TSSA last week about pay, working hours and targets.
It was agreed that the performance-related pay rise of 1.5% would go ahead, while Thomas Cook said the working hours were an “industry norm”.
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