Mystery shopper: Solihull, an LGBT-friendly winter sun holiday

Mystery shopper: Solihull, an LGBT-friendly winter sun holiday

Location: Solihull, West Midlands
Wanted: A couple is looking for an LGBT-friendly winter sun destination. Where does the agent suggest for a week in November?
Budget: £2,000-£2,400

Tui
55 High Street
94%
The shop looked inviting and a screen in the window showed the latest deals. All staff were dressed impeccably and the shop was tidy. The agent made eye contact within a minute and approached me soon after. She talked through some options, but focused on Gran Canaria as an LGBT-friendly destination. She suggested different hotels and their entertainment options. She gave me two all-inclusive quotes with flights on Tui Airways from Birmingham on November 5. They were Seaside Sandy Beach for £2,225, and the Taurito Princess for £1,835. I had the agent’s undivided attention. She made the holiday sound fun and added insurance to the price.

Co-operative Travel
82 High Street
92%
This tidy shop had the latest deals in the windows. A confident agent made eye contact right away. They established my requirements and showed me options, which we narrowed down to two. Both were for a week with Jet2holidays to Gran Canaria, flying from Birmingham. SuiteHotel Playa Del Ingles cost £2,268, departing on November 6 and IFA Buenaventura Hotel, Playa Del Ingles, was £1,328, departing November 3.

Carrick Travel
377 Warwick Road
89%
A modern waiting area with posters awaited me as I entered the clean shop with an inviting window display. A friendly, professinal agent gave me their undivided attention. They suggested Playa Del Ingles, in Gran Canaria. I was given two all-inclusive quotes, both with Jet2holidays and departing Birmingham on November 6 for a week. The SuiteHotel Playa Del Ingles for £2,268, or Labranda Hotel Marieta for £1,918.


Winning agent

Sharlene Weston, travel advisor

“I have worked for Tui in Solihull for almost two years and this is one of my proudest moments. I always pride myself on service and I’m passionate to find the right holiday for our customers. It’s great to hear that I am exceeding our customers’ expectations.”


Verdict

High scores for all three agencies this week, with Tui’s agent bagging top spot for the rapport they built up and selling additional extras.

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