Admin charges on APD refunds are unfair, says Which

Admin charges on APD refunds are unfair, says Which

Passengers claiming refunds of Air Passenger Duty on unused flights are facing admin charges of up to four times the value of the tax, says consumer magazine Which? Holiday.

The charges mean consumers can end up out of pocket if they claim the refund. The worst offenders were found to be Jet2.com, charging £40 per transaction, while Flybe and BMI charge £25 per person.  British Airways charges between £15 and £30 per person, and Ryanair charges £15 per person.

Monarch and Thomson Airways each charge £25 per transaction, regardless of the number of passengers on the booking.

Easyjet was the only airline in the Which? Holiday survey that does not charge an administration fee for reclaiming APD.

Which? Holiday editor Lorna Cowan said: “We want to see all airlines either charge an appropriate fee for reclaiming the Air Passenger Duty on unused flights, or, like Easyjet, charge nothing at all.

“Airlines should not be the automatic beneficiary of any unclaimed APD.  We think that any administration fees that put people off claiming back the APD are unfair.” 

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