P&O Cruises defends compensation offer

P&O Cruises defends compensation offer

P&O Cruises claims it has offered a fair compensation package to customers who were forced to miss five stops on a round-the-world voyage on Aurora.

Passengers on board the cruise are reported to have formed a protest committee and are threatening legal action. The cruise ship was stuck in Auckland for several days after sustaining damage in the Pacific.

A P&O Cruises spokesperson said: “Having sustained damage to a thrust bearing, Aurora sailed from Auckland at 5pm on Thursday 12 March after a delay of five days to enable repairs to be undertaken.

“We greatly value the support and loyalty of our passengers and very much regret the disruption to Aurora’s World Cruise.

“In recognition of this we have since offered a compensation package which we believe to be a fair reflection of the disruption to the cruise, the actual amount of which will vary depending upon the fare paid.”


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