Fred Olsen Cruise Lines has gained a ‘gold trusted service award’ by independent review site Feefo for the fifth year running.
The line has received more than 27,258 customer reviews, with a service rating of 4.5 stars.
The Feefo accreditation highlights companies that deliver consistently excellent customer service, based on independent feedback received directly from genuine customers.
Passengers at the end of each cruise are invited to leave a rating and review of the destinations they have visited and the service received on board.
This rating is used to identify the level of accreditation. To gain Feefo’s top ‘Gold Trusted Service’ status, a service rating of at least 4.5 must be achieved.
The line’s marketing director Justin Stanton said: “We would like to thank the many thousands of guests who have shared their feedback on their Fred Olsen Cruise experience through independent review website Feefo and have rated us so highly year after year.
“It is always gratifying to be recognised in this important, impartial way. We put so much effort into carefully creating each cruise itinerary and providing a very personal, friendly and authentic kind of cruise holiday, whether by ocean or along the waterways of Europe.
“Our hard-working and dedicated teams, both office-based and across our ocean and river cruise fleets, are proud to continue to offer guests the high standards and excellent customer service that they have come to expect.”