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Thomas Cook to axe some cluster manager roles and replace with store managers

Thomas Cook is to axe 18 cluster manager roles in six regions and create 89 new store manager roles as part of a restructure.

Store manager roles are being created in all stores in Bristol and Exeter, Cardiff Central, Stansted and Norwich, both Scottish regions and Northern Ireland.

The move appears to be a reversal of the decision to introduce the controversial cluster manager role in 2013.

Cook says the restructure is needed to reflect the reduced number of stores in the network.

A further change would see the replacement of 64 assistant manager roles in smaller stores across the six regions with an entry level store manager role.

Cluster managers in these six regions can apply for a store manager role, as can assistant managers and customers service managers.

The cluster manager approach was widely criticised at the time as a cost-cutting measure because of fears staff would be over-stretched and unable to give the focus required to individual stores.

Cook is also proposing to change its contact centre cruise homeworking operation by integrating the duties of the small team of cruise homeworkers, who are responsible for cruise distribution, into its Peterborough Contact Centre.

The homeworkers impacted by this proposal would be offered roles in the Peterborough or Falkirk Contact Centres, or the opportunity to continue working from home as a Co-operative Travel Personal Advisor.

Director of retail and customer experience, Kathryn Darbandi, said: “Our retail management team plays a critical role in the success of our stores across the UK and Northern Ireland. These new roles present an exciting opportunity for both existing and aspiring managers and would empower them to better meet the changing demands of our customers.”

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