News

Poll reveals how UK attractions can improve

UK visitor attractions have “room for improvement” if they are to capitalise on the numbers of people planning visits this year, according to new research.

Attractions such as heritage sites, museums and zoos hold key appeal for holidaymakers, with nearly two in five (38%) planning at least a weekend break in the UK this year, and 30% planning their main holiday in the UK.

But cost (36%), lack of information (27%) and quality of facilities including food and drink (18%) were found to be the three biggest barriers to visiting leisure attractions more often.

It suggests that vendors should look at bundle deals and provide top quality facilities that help to create a stress-free visit, to appeal to more customers.

Answering more broadly about leisure spend, more than a third (35%) of the average household’s leisure budget will be allocated to food and drink, followed by activities for children (16%), evenings out (12%), hobbies (12%), days out (8%) and sporting events (6%).

Just over half (55%) of people said they visit attractions at least once a year.

Families are the most frequent visitors with an average of 21 trips to visitor attractions or art performances planned this year.

Broken down, this equates to four trips to zoos, aquariums and wildlife parks, three trips to places such as the theatre or ballet, five visits to family, four visits to museums or art galleries and five trips to a heritage/historical site.

The study, from business intelligence research consultancy Future Thinking, polled 1,500 people on their views and opinions about leisure spend in the UK.

Some 70% of respondents see visits as a complete day out – earmarking a fair proportion of time and money anticipating purchase of food and drink, gift shop purchases and more; while three quarters look for offers and discounts when planning days out.

The research suggests families are keen to have the whole experience, but at the best possible price.

Noreen Kinsey, head of retail and leisure at Future Thinking, said: “Staycationing is clearly here to stay, with almost a third of us planning on spending our main holiday here in the UK.

“As the bank holiday weekend approaches, holiday makers will be looking at visitor attractions to offer an affordable, accessible and enjoyable experience for them and their families.

“If they want to capitalise on this trend, visitor attractions should continue to look closely at their facilities, marketing and pricing to ensure they are offering the best deal to consumers.

“Whether it’s improving the food and drink, offering better parking, or providing discounts to loyal customers, our research indicates that a seamless, affordable and stress-free experience is a key priority for people and families.”

Share article

View Comments

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.