Thomas Cook to make 51 homeworking roles redundant

Thomas Cook to make 51 homeworking roles redundant

Thomas Cook is to make 51 homeworking contact centre roles redundant.

The employees support Cook shop staff with group and scheduled bookings.

B2B calls will now be handled through Cook’s contact centres.

The staff formerly worked in Cook’s regional contact centres before they closed and moved to two main bases in Peterborough and Falkirk.

Those who did not want to move opted to work at home.

The move follows a review of Cook’s homeworking operating model which found it can handle the bookings through technology, system and process changes to reduce costs.

The staff, who were informed yesterday, are on a 30 day consultation and will be offered the chance to be redeployed in shops or the contact centres.

Cook announced in February it was closing 39 shops as part of a review of its retail network following 28 shop closures in October last year, affecting in total around 400 staff.

Director of retail and customer experience Kathryn Darbandi said: “As part of the continued transformation of our business we are making some changes to the structure of our contact centre.

“This means that some roles are at risk of redundancy, which will unfortunately affect a number of our homeworking colleagues. We are talking to everyone affected about different roles within Thomas Cook and we hope to retain as many colleagues as possible.”

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