Ten travel companies rank within top 50 UK firms for customer satisfaction

Ten travel companies rank within top 50 UK firms for customer satisfaction

Ten travel companies have been rated as among the top 50 in the UK for customer satisfaction.

P&O Cruises tops the list of travel sector businesses in the latest UK Customer Satisfaction Index, produced annually by the Institute of Customer Service.

The cruise line is joint 13th place in the list alongside discount chain Wilko and is followed by P&O Ferries in 16th position.

Jet2 is joint 20th with Aldi, just above Virgin Atlantic in 22nd place.

Premier Inn, Marriott, Center Parcs, Booking.com, Thomson and The Trainline.com also make the top 50 organisations in the list which is topped by Amazon.

P&O Cruises gained a satisfaction score of 83.6%, an annual improvement of 3.4 percentage points.

P&O Ferries saw its score rise 7.9 percentage points to 83.6%.

Jet2.com and Jet2holidays is given a customer satisfaction score of 83%, an improvement of 2.8 percentage points over January 2016.

The average across all UK organisations is 77.8% with transport companies averaging 74.7% and the tourism industry averaging 80.2%.

1 Amazon.co.uk
2 ASOS.com
3 John Lewis
4 M & S (food)
5 Waitrose
6 = Nationwide
6 = first direct
6 = Greggs
9 = giffgaff
9 = Iceland
9 = M & S
12 Holland & Barrett
13 = Wilko
13 = P&O Cruises
15 Subway
16 = Next
16 = P&O Ferries
16 = LV=
19 Tesco mobile
20 = Jet2
20 = Aldi
22 Virgin Atlantic
23 = Premier Inn
23 = Land Rover
23 = Aviva
26 = Argos
26 = OVO Energy
28 TSB
29 = Apple
29 = Superdrug
31 = Mini
31 = Boots UK
33 = Sheila’s wheels
33 = Green Flag
35 = Marriott
35 = Center Parcs
37 = Mercedes-Benz
37 = M&S Banks
37 = Suzuki
37 = Booking.com
37 = Ebay
42 = Morrisons
42 = Toyota
44 = Specsavers
44 = Poundland
46 AA Insurance
47 = Thomson
47 = Odeon
49 = Kia
49 = The Trainline.com

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