Teletext Holidays chairman Steve Endacott weighs up the pros and cons of Thomas Cook’s move to create a new chargeable extra in the traditional package holiday
There is little doubt about the biggest travel story at the start of this week.
It pays to keep a close eye on the performance of sterling, says Liam Hodge, head of insight for First Rate Exchange Services
Understand changing consumer priorities to drive higher productivity, growth and profit, says Jo Causon, chief executive of The Institute of Customer Service
Collective responses, whether to waste or regulation, will benefit us all in the long run, says Kane Pirie, managing director of Vivid Travel
Many people are unaware of the damage caused, says Vicki Brown, Responsible Travel
Demonstrate old-fashioned virtues and you’ll earn consumers’ trust, says Giles Hawke, chief executive of Cosmos and Avalon Waterways, and chairman of Atas
Life is full of incredible highs and lows, and never was that more true than during this past week.
Consumers don’t need to pay more or suffer a compromised experience, says Edward Chandler, chief commercial and partnerships officer, eNett International
As issues like Brexit dominate the agenda in 2018, travel firms will have to work harder to retain talented staff who put customers first, says Jo Causon of The Institute of Customer Service
Investment and imagination is transforming the sector, says Andy Harmer, SVP membership and director of Clia UK and Ireland
I saw a good friend over Christmas, who wanted my advice on booking her first-ever family cruise
It’s no coincidence that a probe by Which? into how holiday firms promote sales went public this week – just as the travel peaks campaigns got under way.
Suppliers should share their good practice, says Sharon Fleming, owner of Thompson Travel
Teletext Holidays chairman Steve Endacott assesses the prospects for what could be a key destination for the trade in 2018
Deloitte UK lead partner for travel Alastair Pritchard foresees solid demand for 2018