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The car rental market can become greener if the industry gets behind electric vehicles, says Nana Luckham of Responsible Travel
Good values will build a loyal and profitable customer base, says Reality Training managing director Bob Morrell
Good agents can leverage their advantage web competitors, says Miles Morgan Travel managing director Miles Morgan
Like many in the travel industry, I was shocked to wake up on Sunday morning to the breaking news of the tragic bomb attacks in Sri Lanka.
If ever there was a time to embrace the phrase ‘carpe diem’ and seize the day, it would be now.
If they’re acceptable to you, they should pass CMA test, says Aito director Noel Josephides
Agents can help customers make responsible tourism choices, says Barrhead Travel president Jacqueline Dobson
Obsessive listening leads to insights, says Babble chief executive, Matthew Parker
Understand brand USPs to offer a personalised experience, says Paul Melinis, APT UK & Europe managing director and Atas chairman
This week we held a Travel Weekly Business Breakfast on customer service and innovation, which you’ll be able to read about in a future edition.
Holidays will bring people back together after the bruises of Brexit, says Cosmos and Avalon Waterways chief executive Giles Hawke
Bob Morrell, managing director of Reality Training lays out customer service rights and wrongs
Rob Perkins of Responsible Travel has the answer
We can’t afford to delay, says Upgrade Pack chief executive Craig Unsworth
Paying lip service to feedback is not the way to build loyalty, says Digital Drums chief executive Steve Dunne