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Mystery Shopper: Norwich agents tested on Morocco

Brief: A couple are keen to visit Marrakech for a five-day city break in April, staying in a riad rather than a hotel. They’d like to visit the Atlas Mountains and are looking for some tips on which other excursions they should try. Budget: £1,200. Verdict: The winner was friendly and ...  More >
07 February 2012

Mystery Shopper: Eastbourne agents tested on Canadian Maritimes tour

Brief: A couple are looking for a 10 to 12-day fly-drive holiday in Canada this spring. They have heard Nova Scotia, New Brunswick and Prince Edward Island are worth visiting, and definitely want to go to Halifax, but are seeking advice about how much they can fit in and recommendations for ...  More >
03 February 2012

Mystery Shopper: Chelmsford agents tested on Antigua

Brief: A couple are looking for a romantic week in Antigua in March. They want the nicest hotel they can get for their budget, ideally somewhere without children around, and are looking for advice on which board basis and excursions to choose. Budget: £4,000. Verdict: The enthusiasm and ...  More >
12 January 2012

Advice: How to find a new job

Advice: How to find a new job
A recent poll of 311 users of agent information tool gazetteers.com showed a third (33%) have started the new year with the intention of finding a new job. Changing jobs was the most popular ambition, above a new look (28%), new house (23%) and a new relationship (17%). But with the current ...  More >
11 January 2012

Mystery Shopper: South Shields agents tested on Spanish islands

Brief: A family want to spend a week of the Easter holidays on one of the Spanish islands but don’t know which to choose. They would like a hotel with great facilities for kids and want to fly from a local airport. Budget: £2,500. Verdict: The winner really considered what would best suit ...  More >
05 January 2012

Mystery Shopper: Rotherham agents tested on a Cuba twin-centre

Brief: A couple want to go to Cuba in April for about 10 nights, splitting their time between Havana and a beach resort. They don’t know which resort to choose and want advice from an agent, plus details of excursions and activities. Budget: £3,500. Verdict: Personal service and ...  More >
20 December 2011

Mystery Shopper: Stevenage tested on Thailand

View Mystery Shopper: Stevenage in a larger map Brief: A couple are seeking a 10-11 day trip to Thailand in February. They want a multi-centre trip visiting Bangkok, Chiang Mai and Phuket, and want to stay in the most luxurious properties they can afford without blowing the budget. ...  More >
08 December 2011

Mystery Shopper: Hull agents tested on Sri Lanka

Brief: A couple wants to spend 10 days or so in Sri Lanka in February or March, doing a short tour to the Pinnawela Elephant Orphanage at Kandy followed by a visit to the tea plantations and some relaxation time at a hotel on the beach. Budget: £4,000. Verdict: The winning agent was ...  More >
01 December 2011

Mystery Shopper: Glasgow agents tested on round-the-world flights

Brief: The customer wants an agent's help to book an Asia-Australia-US round-the-world ticket. They'd like as much flexibility as possible and could also be tempted to book some accommodation, tours and a working visa. Budget: £1,500. Verdict: The STA agents extensive knowledge and ...  More >
29 November 2011

WTM: Beware 'one-hit wonder' operators, says Aito agents chief

There are too many suppliers looking to work with the trade in some sectors, Aito’s specialist travel agent chairman has warned. Oliver Broad, director of Robert Broad Travel , advised agents to beware of ‘one-hit wonders’ bearing cash, and to build lasting relationships with trusted ...  More >
10 November 2011

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