Qwerty Travel launches new website
Qwerty Travel has launched a website aimed at consumers who are still apprehensive about booking online.
The site, Travelwasp.com, offers dynamically packaged, air-inclusive holidays and is bonded under the Travel Trust Association’s Atol.
It claims to offer a simple “three click to purchase” process.
Managing director Matthew Somers said: “We wanted to strip back and simplify the holiday booking process.
“There are lots of sites out there with lots of different search options and gizmos, but we wanted to make Travelwasp totally idiot-proof as we believe there are people out there who are still apprehensive about buying travel online. This is a means of appealing to them.”
Somers bought the Qwerty Travel agency from previous owner Youtravel.com 18 months ago. In the year ending October 2009, it made a net profit of £267,000 on a turnover of more than £13 million.
He hopes to grow the business by at least 50% this year.
“This is going to be a tough year and there may be outside influences which mean we do not make this target,” he said.
“However, we have set our sights on significant growth and will do everything possible to achieve this. Four months into our financial year we are on track.”
The business has now moved to new larger premises in Frimley, Surrey.
“We’ve taken on more staff and are looking at growing the team further, as well as adding product lines such as cruise and more long-haul destinations in the coming months,” said Somers.
Comments
robinson
Reported
do not book with this company through there rushed phone call by a gentleman called ben as i was trying to book a holiday he on numerous times told me how busy he was put me on hold to look at travel arrangements for me them came back and started quoating me somebody else flight times as he had taken another call when i was on hold. eventualy gave me travel times i had asked for a 7 day holiday to crete . after the phone call i realised that the times he had given me ment that i returned in the early hours of the 15th which meant i really on got 6 days holiday as i would have to leave the resort on the 6 day. when i called back to question this i was told i would have to contact admin who were at that point closed. on the monday i phoned admin which took me 35 miniutes to get through to a very unhelpful person who said i would have to put it in a email. i looked on easy jet web site and there was aflight later on the 15th which gave me the7 days holiday i did not mind paying the difference in the flight cost. it took qwerty untill thursday to reply to my email quoating me 102 pound extra 25 pond per person to change flights plus cost. all day thursday i tried to ring admin no answer. eventually today i got through to be told i would have to pay and that she would have to check the flights and promised to ring back in the hour 2 hours later and i tried to ring 25 mins no amswer eventualy rang sales and got put through to be told by a girl that the person i spoke to was on the phone and would ring me back 20 mins later phone call the extra cost was now £115 i am absolutly horrified by the way this has been dealt with i feel that this was not all my mistake over flights because the original call was so rushed and if they had dealt with the matter in the first instance the flights would have been cheaper the girl was very matter of fact telling me they were so busy because gold trail had colapsed and was not willing to offer any compensation what so ever or take any blame for the mix up resulting in a cheap holiday becoming a expensive one i asked if they would be willing to throw in transfers as a gesture of good will the answer was no and she was not willing to see my side of the problem or for the company to take any blame i am very well traveled and have never dealt with such a very unhelpful company in my life please look at other companys before you book with this company or you will get ripped off
bill collier
Reported
looking for cheap holidays
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