Guidance on what constitutes a package, published on Thursday, explains the law for retailers without ending uncertainty about when agents need an ATOL.
The long-awaited note from the Department for Business, Enterprise and Regulatory Reform leaves a grey area where a retailer sells a flight, room or other service one after another, but separately.
It says an ATOL is required "if an agent offers dynamic packages that include flights". But states: "The sale of more than one travel service sequentially, for a single payment, need not in principle be a package."
The guidance, What is a Package?, is based on a 2006 Court of Appeal judgment in a case between ABTA and the Civil Aviation Authority.
ABTA head of legal services Simon Bunce said: "The guidance could have gone further. But the judgment is open to interpretation and that is the heart of the problem. It has taken BERR a year to come up with this. The existing regulations are complicated and there is a need to change them."
He added: "If you are not selling a package, best not call it one."
Federation of Tour Operators director-general Andy Cooper said: "The guidance is a decent stab at a user-friendly version of the judgment. But there remains a problem. It will be difficult to define when a sale has been sequential."
Where this leads to a legal case, the guidance says a court will consider 'evidential pointers' - including any brochures or advertising, billing and payment - and then the customer's perception.
Bunce described the guidance as helpful, but said: "Anyone in doubt needs to get advice."
The CAA believes some businesses will have to change the way they operate.
CAA consumer protection group deputy director David Moesli said: "We will be clarifying the position to ATOL holders and talking to trade associations."
Please email to report any offensive posts. Any post deemed to contravene the Travel Weekly forum guidelines will be removed.
Login/Register to add your comments
| Subject | Author | Date |
|---|---|---|
| There are currently no comments for this article. | ||